Whether your enterprise relies on a packaged telecom expense management (TEM) solution, an in-house TEM program or a combination of both, a service inventory validation can add tremendous value, and ensure your solution is providing accurate information and working with validated data.
A telecom service inventory validation provides key insights, revealing what services are installed, where they are installed, what services you should be receiving based on your contracts with providers, and how much services cost. This service validation establishes a contract, invoice, service detail, and cost baseline for managing contract and invoice information, changes in service, budgeting, technology selection, and expense activities,
and other integral telecom management activities. A comprehensive service inventory validation is built from the following components:
- Service contracts
- Invoices
- Customer Service Records (CSRs)
- Organizational information
Your service inventory validation is interpreted and compiled into a format that provides optimal visibility into your organization’s telecom assets and services. Service validation includes the following activities:
- Identifying telecom service components, configurations, and charges from CSRs, invoices, and other vendor documentation
- Comparing invoiced services to organizational locations
- Performing voice services line verifications to confirm technical availability, identifying orphaned services, and ensuring invoiced services belong to the invoiced organization
- Performing wireless device verifications to confirm technical availability, identifying orphaned services, and ensuring invoiced services belong to
the invoiced organization