Gain visibility into telecom and IT management practices
You realize the need for better management of your enterprise telecom and IT environment, but how do you identify what it takes to get from your current state to where you want to be? Evotem’s Process Optimization services provide invaluable visibility into management processes across your organization, and a thorough gap analysis against industry best practices, so you can put your organization on track to achieve success.
Get a “big picture” view of current processes
You’ll discover how efficiently and effectively your resources and budget dollars are being used throughout your organization. Evotem’s Process Optimization services help you gain an understanding of organizational needs, and how to best use the resources to meet those needs.
The Process Optimization engagement includes interviews with key stakeholders in your organization to establish a baseline of current processes and how they may evolve. You’ll receive a summary report of current processes, and a telecom needs assessment based on stakeholder interviews. In-depth discovery interviews are conducted with key users, stakeholders, executives, and staff responsible for:
- Defining organizational needs
- Measuring telecom operations performance
- Contract negotiations and service procurement
- Provisioning, change management and inventory tracking
- Telecom service payables, budget tracking and financial analysis
- Cost containment and prevention
- Technology planning, selection and implementation
- Vendor and provider relationship management
Next, a gap analysis is conducted against your current processes and AOTMP industry standards and best practices. Analysis results reveal areas to be addressed in order to manage your environment as efficiently as possible. You’ll also receive recommendations for process improvements to better align with telecom and IT management industry best practices.
Insight from every area impacting your telecom and IT environment
The Process Optimization engagement spans beyond simply looking at how you obtain vendors or process invoices. Each functional area within your organization that has impact on how your telecom and IT environment operates is examined to achieve the best possible results. Your Process Optimization engagement will address the areas most relevant to your business needs and management goals. Areas and processes typically examined during a Process Optimization include:
Inventory Validation and Change Control
Service Order Management
Invoice Processing
Reporting and Analysis
Human Capital Management
Relationship Management
Technology Planning and Selection
Sourcing Methodology
Project Management Performance
Budgeting & Forecasting
For more information on Evotem’s Process Optimization services, please call 1.800.860.8608.